Jon, aged in his late 70s, and his wife lost everything except some clothing and a few personal possessions in a major disaster. Although insured, they received no compensation due to some exceptional circumstances beyond their control. His wife, of similar age, has sought work to try and re-establish some basic household necessities.
With savings all used, there were no monies for his desperately needed hearing aid to help his hearing loss caused possibly in part by their very stressful situation. We were able to assist Jon so that his hearing aid purchase was possible and he has expressed his grateful thanks, now being much more relaxed at “hearing the birds sing and not having to have the TV sound turned up so high”.